Questions or comments? Get in touch and we'll be happy to help

We'd love to hear from you

Whether you have a question about a product, need help with your order, or just want to say hello - we're always happy to chat.

You can fill out the form below, and we'll get back to you as soon as we can. We aim to reply within 24 hours on working days but please allow a little longer over the weekend.

Prefer email? You can reach me directly at annaelizabethcandles@gmail.com

We're also happy to chat about

  • Wholesale enquiries
  • Larger custom orders
  • Collaborations
  • Personalised event gifts - including wedding favours, corporate gifting & more

You can also follow and message us anytime on Instagram @annaelizabethcandles - we love connecting with our community.

Warm wishes,

Anna x

Contact form

Frequently Asked Questions

Can this item be personalised?

Absolutely! I do my best to personalise every item – whether it’s a name, message, or special note. Every order includes a personalisation box at checkout so you can add a message for birthdays, thank you gifts, weddings, or just because.

If you’re ever unsure or the personalisation options aren’t working for you, just drop me a message – I’m always happy to help.

Do you do any other scents?

Yes – scent is at the heart of everything I do, and I offer a wide variety across the range.

I have 25 signature scents that make up my Original Collection, available across many of our most-loved products – including personalised candles, scented candles, and car air fresheners.

I also have a growing Wellness Collection, featuring our ‘Pots of…’ candles. These are made with pure essential oils, carefully blended to support your mood and wellbeing – and because of the quality of ingredients, they are a little more expensive.

In the workshop, I’m always exploring and testing new ideas for seasonal and themed collections – like our musical-inspired candles and the travel candle series, which is ever-evolving.

If you have a special scent in mind, I’d love to hear from you – just send me a message and I’ll do everything I can to create something truly personal.

Are your products refillable?

Yes – and I’m working on expanding our refillable options across the whole range.

Our medium frosted glass candles are fully refillable with our specially made Refill Candles – simply pop in a new one and enjoy your favourite scent all over again.

We’ve also just launched Refill Car Air Fresheners, and I’m working behind the scenes on more refill options for other products too.

If you have a different jar or container you’d love to reuse, our DIY Candle Kits are a brilliant way to pour your own candle in the size and scent that suits you.

Sustainability matters here – and refillable is just the beginning.

Do your offer wholesale or larger orders?

Yes – I’m happy to offer wholesale and larger custom orders, but these are handled on a case-by-case basis, so please contact me directly to discuss your needs.

If you’re looking for corporate gifts, wedding favours, or would love to personalise products for your own brand or event, I’d love to help bring your ideas to life.

Just pop me a message and we’ll chat through the details – everything I do is handmade in small batches, so we can create something truly special and meaningful for your occasion or business.

How long will my order take to arrive?

All items are handmade to order and usually dispatched within 3–5 working days. If you need something urgently, just pop me a message – I’ll always do my best to help!

There’s also an option to collect from my workshop – just select Collection at checkout and I’ll get in touch to arrange the address with you.

Lots of my lovely customers already know me – so if you’re local, work with me, or know you’ll be seeing me soon (at a craft fair or event), you can also select Collection and I’ll happily bring your order along with me.

What wax do you use in your candles?

I use natural olive wax across all my candles – a clean-burning, sustainable alternative to soy or paraffin.

Olive wax is 100% plant-based, vegan-friendly, and made from a renewable resource. It gives a beautiful, creamy finish and a long, clean burn without releasing toxins into the air – perfect for busy homes, cosy evenings, or anyone who’s sensitive to artificial ingredients.

It also holds fragrance beautifully, meaning your candle smells just as good on the last burn as it did on the first.

Using olive wax is part of my commitment to making products that are kind to both people and the planet. It’s not the cheapest option – but I truly believe it’s the best.

Hand-poured in small batches, each candle is made with care from my little workshop in Wales, so you get a scent experience that’s truly special.

Do you offer gift wrapping?

While I don’t offer a separate gift-wrapping service, every single order comes beautifully packaged as standard – so it’s always ready to gift (even if it’s a treat for yourself!).

Your order will arrive in seasonal signature tissue paper, carefully wrapped and presented using fully recyclable, eco-friendly packaging – because I believe every parcel should feel like a little moment of joy.

You can also add a personalised message to any order – just pop it in the personalisation box at checkout, and I’ll make sure it’s included, and thoughtful.

Whether it’s going straight to a loved one or waiting under the tree (or on the doorstep), your parcel will arrive looking and feeling special – just as it should.